Last updated: October 02, 2025 · Scope: Furniture only · Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

Vozatee designs and makes solid-wood furniture and supports deliveries to all regions listed above. This page explains how Vozatee ships orders and how delivery issues are handled. All prices are shown in USD, and nothing is due on arrival—import tax, duties, brokerage, and customs processing are included at checkout (DDP where eligible).

How Vozatee packs and ships furniture

Vozatee readies each hardwood piece for a tough trip with firm boards, dense foam, and reinforced corner protection. Large panels carry clear “This Side Up” markings to guide handlers. Smaller items travel with parcel carriers; larger or heavier pieces move on specialized furniture trucks. At checkout, the full amount in USD is shown (freight, handling, fuel, taxes, duties, and brokerage if applicable). No payment is taken at the door.

Notes for clarity

Estimated window: Checkout shows an arrival range based on lead time plus transit.
U.S. sales tax: State/local tax appears at checkout where required and is part of the USD total.
Incoterm: DDP for eligible international destinations—no customs charges on delivery.
Payments: No COD. Accepted methods appear at checkout (major cards, PayPal, supported wallets) and are always charged in USD.
Address checks: Carriers validate addresses. If details are missing or restricted, Vozatee will request corrections before dispatch to avoid delays.

Where Vozatee delivers

Vozatee ships to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal. Vozatee cannot deliver to PO Boxes, APO/FPO/DPO, or certain remote territories (for example Puerto Rico, Guam, U.S. Virgin Islands, and some outlying islands in Europe or Australia). A standard street address is required for safe truck access and lift handling. If an address is outside the list above, has vehicle limits, or involves tight stairs or small elevators, contact Vozatee first so options and any third-party add-on services can be reviewed.

Carriers and service levels

Parcel routes use UPS, FedEx, USPS (limited small U.S. parcels), and DHL Express for international lanes. Bulky or heavy furniture travels on furniture freight with a rear-lift truck and ground-level drop-off at the curb or driveway. This service does not include in-home placement, stairs, assembly, or packaging removal. Freight partners usually call or text to set a delivery window, and palletizing or stretch-wrap may be added for protection.
For certain higher-value shipments, an adult signature (18+) may be required; your tracking email will state when this applies. Parcel carriers typically make up to three attempts before holding at a local facility or access point; ID may be required for pickup. If “Authority to Leave” is available and selected, risk transfers after a successful scan at the delivery point (not available when a signature is required).

Lead time vs. transit time

Lead time is the period before pickup used for inspection, packing, and labeling. Transit time begins after the carrier collects the shipment. Business days are Monday–Friday (EST); U.S. federal holidays are excluded. International routes may require extra time for security and customs. Severe weather, local holidays, labor actions, or network backlogs can add 1–3 business days. Address changes after dispatch may require a reroute fee and can delay delivery.
Cut-off: Orders confirmed before 2:00 PM EST usually enter processing the same business day.

Rates and timeframes (USD, furniture only)

All amounts below appear at checkout. Flat rates and free-shipping thresholds are fully inclusive. Recipients pay nothing at the door.

Solid wood is dense and often oversized, so carriers may charge by size as well as weight. Dining tables, media units, and other large pieces commonly travel on furniture freight with a rear lift and cargo insurance. Multi-item orders may ship in separate boxes to reduce risk; when useful, boxes are banded to a single pallet. Vozatee subsidizes part of the freight, and reinforced packing and the total due are shown clearly at checkout.

Taxes, duties, and customs (international)

For deliveries to UK, FR, DE, ES, IT, BE, PT, AU, and CA, Vozatee ships DDP (Delivered Duty Paid). Import VAT/GST, duties, brokerage, and customs processing are included in the USD total at checkout. Do not pay the driver. If anyone requests payment at delivery, contact Vozatee immediately.
U.S. orders: Any required state/local sales tax appears at checkout and is included in the USD total.
Documentation: A commercial invoice, packing list, and HS codes travel with each international shipment to support fast clearance.

Order processing and dispatch

Most furniture moves into final checks and packing within 1–2 business days. Orders confirmed before 2:00 PM EST usually begin the same business day; later confirmations start the next business day. Pre-order or made-to-order items depart after completion, with an estimated ship-by date shown in the order confirmation. If a cart contains items with different lead times, Vozatee may ship ready items first or hold to consolidate; the confirmation will state which method applies.
Support hours: messages receive a reply within 1 business day (Mon–Fri, EST).
Fraud & verification: For account safety, Vozatee may request order verification (address or payment checks). Missing information can delay dispatch.

Origin and staging facility

19613 Temple Ave, South Chesterfield, VA 23834 is Vozatee’s primary dispatch point for furniture shipping to the U.S., UK, FR, DE, AU, ES, CA, IT, BE, and PT. Freight terminals can generally hold consignments for 3–5 business days; storage beyond that window is billed at carrier cost.

Access, placement, and assembly

Many items ship partly disassembled to protect key parts and make setup easier. An illustrated guide and a basic tool (often an Allen key) are included. Typical assembly time is 20–30 minutes with two adults working on a clean, soft surface.
If your building has tight turns, small elevators, gated entries, stair carries, or truck limits, notify Vozatee before shipment so options can be arranged. Room-of-choice placement, stair carries, packaging haul-away, and exact-time appointments are available as upgrades at third-party rates. Possible carrier-cost fees include missed freight appointments, rear-lift refusals, address corrections after dispatch, and re-delivery. If refusal is due to visible carrier damage noted with the driver, Vozatee will handle the claim and no re-delivery fees apply.

Tracking and updates

When a shipment leaves 19613 Temple Ave, South Chesterfield, VA 23834, Vozatee emails a confirmation with a tracking link. Please allow 24–72 hours for scans to appear. International pallets may show “label created” until a terminal assigns the freight. If there is no movement after 72 hours, contact Vozatee so the carrier can be checked. The Estimated Delivery window on the tracking page updates as the shipment moves through hubs.

Damage, loss, or other issues

Please inspect packages at delivery. If an item arrives damaged, notify Vozatee within 72 hours and include the order number plus clear photos or a short video of the outer carton, inner packing, and affected areas. Note visible damage with the driver when possible and keep all packing until next steps are confirmed. For small cosmetic issues, Vozatee can often send replacement parts or a touch-up kit quickly.
If tracking shows no progress for 7+ days, or delivery has not occurred within 14 business days from ship date, contact Vozatee. Once the carrier confirms loss, Vozatee will send a replacement at no charge or issue a full refund in USD. Shipments refused or returned as undeliverable due to repeated missed appointments or incorrect addresses may return to sender; Vozatee can re-ship after address verification and payment of any return, storage, or re-delivery fees at cost.

Changes and cancellations

Orders that have not entered packing or shipped can be canceled—please reach out as soon as possible, ideally within 24 hours of purchase. After handoff to the carrier, cancellation isn’t available. After delivery, see Vozatee’s Return & Refund Policy. For international orders to UK, FR, DE, ES, IT, BE, PT, AU, or CA, cancellation isn’t available once customs clearance is complete. Address changes after dispatch may incur reroute fees and cause delays.

Need help?

Vozatee support replies within 1 business day (Mon–Fri, EST) via the site contact form. For faster help, include your order number and delivery address.