Last updated: October 02, 2025 · Scope: Furniture only · Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
Vozatee designs and builds solid-wood furniture and supports returns in every country listed above. This page explains how Vozatee solves issues and how returns, exchanges, and refunds work for furniture orders. All amounts appear in USD. You pay nothing beyond checkout—return labels or pickups and any VAT/GST, duties, brokerage, and customs processing are covered by Vozatee where eligible (no extra customs charges on return shipments).
Quick summary
Return window: 30 days from delivery — begin by contacting support and include your order number.
Costs: For eligible returns, Vozatee sends a prepaid parcel label or arranges a freight pickup. For international returns using Vozatee’s documents, VAT/GST and duties are covered. No restocking fee on eligible returns.
Refund timing: Within 7 business days after the item arrives and passes review, paid in USD to the original payment method (store credit available on request).
Proof of purchase: Order number or the email/phone used at checkout.
Support speed: 1–2 business days (Mon–Fri, EST).
Eligibility rules (furniture)
Items must return new, unused, unassembled, and unmodified so heavy wood parts stay protected during transport. Signs of use or changes—marks, dents, stains, odors, pet hair, added holes, refinishing, or bases that were installed or leveled—aren’t eligible for preference returns. Include the original protective materials (foam, corner guards, hardware packs, manuals, tools). If anything is missing, repack with equal or stronger protection. Items that were assembled, installed, glued, or altered can be returned only when Vozatee confirms a build defect or verified carrier damage. Intended use is indoor residential/studio. Some larger pieces may need pickup on a pallet or a truck with a rear lift; Vozatee will outline the steps during scheduling. Return shipments must start from the covered regions listed at the top of this page.
Natural wood characteristics
Solid wood varies naturally in grain, color, small knots, and figure. These are normal material traits, not defects.
If something is wrong (damage, defect, or wrong item)
If an item arrives damaged, has a production fault, or doesn’t match the model, size, or finish ordered, Vozatee will make it right. Vozatee provides prepaid return shipping (label or scheduled freight pickup) and then sends a replacement—subject to stock and timetable—or issues a full refund in USD. Any outbound shipping you paid for that item is also refunded. For small cosmetic issues, replacement parts or a touch-up kit may be the fastest fix. For international returns using Vozatee’s label and papers, VAT/GST, duties, brokerage, and customs processing are covered.
Change of mind (space, size, or finish preference)
You may request a preference return within 30 days if the item is unused and properly packed. Vozatee pays the return freight, so there’s no extra payment from you. After review confirms all parts and like-new condition, Vozatee refunds the product price in USD. Original outbound shipping isn’t refunded for preference returns. Any exchange price difference is settled in USD when the exchange is processed.
Items that cannot be returned
Gift cards, final-sale/clearance items, and custom or made-to-order furniture (non-standard sizes, unique edges, special stains/finishes, inlays/carvings, non-standard bases) aren’t returnable unless defective or damaged at delivery. Furniture that has been used, assembled, installed, modified, or refinished is not eligible. If your order included a bundle or free gift, all items must be returned; otherwise Vozatee may deduct the prorated value of missing pieces from the refund.
How to start a return
Email [email protected] or use the site contact form within 30 days of delivery and include your order number with a short note. If the issue is damage or a defect, contact Vozatee within 72 hours and attach clear photos or a brief video of the outer carton, inner packing, and affected areas; keep all packaging until you receive next steps. Vozatee replies within 1–2 business days. If eligible, Vozatee issues a prepaid parcel label or schedules a freight pickup and shares simple packing directions.
Return address: Vozatee Returns Department, 19613 Temple Ave, South Chesterfield, VA 23834. Labels and pickup authorizations generally expire after 10 calendar days—please ship or be available within that window. After the first carrier scan, transit risk transfers to Vozatee. Include the Vozatee Return Authorization that comes with your label; shipments without authorization may be delayed.
Packing guidance (furniture)
Secure tops, legs, and bases so nothing moves in the box or crate. Reuse the original foam and corner guards when possible. Bag all hardware and tools and fix the bag inside the package. If the original box is missing, use a new strong carton or a pallet crate with thick padding on all sides and tape every seam firmly. For freight returns, Vozatee will confirm pallet needs and provide the required shipping papers.
Inspection checklist
Reviewers confirm the correct model, size, and finish; check that all components and hardware are present; ensure there are no signs of use or changes; and verify the packing is strong enough to prevent new damage in transit. If parts are missing or protection is inadequate and damage occurs, Vozatee may reduce the refund to cover repair or replacement, or—if you prefer—return the item to you. No new fees are charged; Vozatee arranges and pays the necessary logistics.
Refund timing and method
After the return arrives and passes inspection, Vozatee issues the refund within 7 business days to the original payment method in USD (major cards or PayPal). Store credit is available on request. Banks and card issuers may take up to 7 additional business days to post funds. Any currency conversion is handled by your bank or card provider.
Exchanges
Requests for a different size or finish are accepted for 30 days when stock allows. For preference exchanges, Vozatee covers shipping for both the return and the replacement. For issue-based exchanges (damage, defect, or wrong item), shipping is also covered. Replacements ship after the original item is received and inspected; no cross-shipping.
Refused deliveries and undeliverable shipments
If a delivery is refused without prior notice and the carrier reports no damage, Vozatee still coordinates the return and covers carrier charges. Vozatee can reschedule at no cost or issue a refund as described above once the item is back and inspected. If refusal is due to visible carrier damage noted with the driver, Vozatee handles the claim and no re-delivery fees apply.
Taxes, duties, and customs on returns (international)
For eligible returns from the covered regions, Vozatee prepares the re-import documents and pays VAT/GST, duties, brokerage, and customs processing—as long as you use Vozatee’s label and instructions. If you choose an unapproved courier, responsibility for customs charges and any loss or damage shifts to the sender and processing may take longer.
Processing and shipping times (reference)
Most furniture orders prepare to ship in 1–2 business days (Mon–Fri; U.S. public holidays excluded). For typical transit times and delivery behavior, see Vozatee’s Shipping Policy.
Additional notices for regional compliance
EU/UK consumer rights: Nothing here limits your statutory rights (including cooling-off where applicable). If local law offers stronger protection, Vozatee will honor it.
Payment & currency: All refunds and exchanges are calculated and paid in USD. Any FX conversion shown by your bank or card is determined by that provider.
Contact details: [email protected] · Vozatee Returns Department, 19613 Temple Ave, South Chesterfield, VA 23834. Business hours: Mon–Fri (EST).
Need assistance?
Vozatee responds within 1–2 business days (Mon–Fri, EST). For faster help, include your order number, delivery address, and photos or a short video when reporting damage or defects.
